Speak to Us

For Appeals Service (AS) click here

Contact IRCAS

You can submit your Customer Service enquiry online using the form below.

If you are contacting us on behalf of someone else (other than a minor), in order to comply with the General Data Protection Regulation, you will need to provide their consent or a copy of your authority to act on their behalf. There is a facility below to upload any supporting documents if required.

We will respond to your enquiry within 48 hours (not including weekends and bank holidays). Please ensure you regularly check your spam mail as our email response may on occasion appear there depending on your security settings.

Please note: your personal details will NOT be used for marketing purposes.

Alternatively please use the following link to view our Complaints Handling Procedure. The Appeals Service (AS) are responsible for the assessment of appeals, therefore do not use this form for the purpose of making an appeal but use the following link: Make an Appeal.

Notice Details

Your Contact Details


Passenger Contact Details (if different from above)


Your Enquiry


Upload Documents


You can optionally provide us with further details here to assist us with handling your request.

Valid file types are BMP, DOC, DOCX, GIF, JPG, JPEG, PDF, PNG, TIF, WMF.